Return Policy
Please bear in mind that although our replicas are 99.9 % similar to the originals, there will still be some minor differences. However, we will try our best to accommodate for all return or replacement issues that arises. We appreciate for your understanding that we are not able to do any refunds for any items except if the item is deemed truly of unsatisfactory condition and will be based on case by case basis.
Conditions that we accept replacement/ returns:
- Item not the same as actual picture or description;
- Received items in defective manner and fully unusable;
- Wrong items sent due to incorrect colours and (or) model.
** Should conditions fulfilled for above conditions, shipment fee will be refunded by us
** Items must be in original packaging and unused condition in order to process for all returns/ replacement, else deemed unfit, we have the rights not to proceed with any replacement/ returns/ refunds (if any)
Conditions that we DO NOT accept replacement/ returns:
- Change of mind (due to colours/ models) after receiving the items;
- Defected items due to customer's usage
Simplified Return procedures:
- To fill in the form provided with all necessary fields indicated within 2 days upon receiving the orders. If there are photos taken of the actual item would be highly recommended.
- Once verified, we will require customers to post item back to our team with a required shipment tracking no.
- After which we have received the returned item, we will then once again verify and investigate on the items before any returns/ replacements/ refunds (if any).
- Once confirmed by our team for the return/ replacement, we will post the item(s) with shipment tracking no. provided to customer.
Should customer provided incorrect shipping address resulting items to be unsuccessfully delivered, as such if we need to re-ship the items, additional shipping fees will be required at the following rates:
- Order of 1 - 2 items at USD20
- Order of 3 - 5 items at USD35
- Order of 6 items and above at US55